Maya Toussaint

About

There is a moment I look forward to: two people are mid-disagreement in front of me, one of them stops, and says they can hear themselves doing the thing we identified last week. That recognition, live and unprompted, is worth more than any amount of discussion about it. That is the point of examining communication patterns rather than individual arguments. Once you can catch it happening, you have a choice you did not have before, and the choice is available to whoever notices first. Neither person has to wait for the other one to improve. I spent my first working life in a completely different field and came to this later, which perhaps makes me less patient with jargon and more interested in what people actually do. If you would like to catch it live, get in touch. Catching it once makes catching it the next time a lot easier, and it compounds from there.